Delivery, Returns & Cancellations
Due to the nature of how Gadget Club trades your involvement in any returns will be minimal. All goods are delivered and checked together in person so if a product is found to be damaged or incorrect I can arrange a return or an exchange product for you.
If a fault develops within 30 days of purchase,we will always be able to arrange a repair exchange or refund. If a fault develops within the guarantee period (normally 12 monthsbut may be longer for some products) a repair will be arranged for you operating within the guidelines of the chosen supplier.
In all cases we reserve the right to inspect the product and verify the fault. Faults caused by accident, neglect, misuse or normal wear and tear are not covered. An unwanted product can only be returned if it remains in itsoriginal packaging and is not powered on.
Therefore,it is vital that the unboxing is done together,and it is agreed that the product is correct and required by the customer. In the first instance always call 0333 577 3389 for advice.
Once you have placed your order by web, phone, email or otherwise you will be contacted at the earliest opportunity by phone to arrange a suitable date for delivery, installation and training on your new product.I work into the evening if you prefer a later slot or have work commitments we can do whatever is necessary. How quickly the job can be completed is dependent on stock availability.
This wouldn’t normally be an issue but occasionally there can be bottlenecks in supply which is normal. If for whatever reason you order a product that cannot be sourced, you will be offered an alternative or a refund immediately.
Gadget Club are committed to always completing an order in a reasonable time frame to the standard expected.If a product is significantly oversized or there is any potential there may be issues in transportation, it may be requested that you take delivery from a supplier direct to your home. It is totally within your control as to whether the circumstances deem this acceptable for you. If not, thena suitable alternative method will be found.Rest assured the goal is to complete your order as quickly, safely and brilliantly as possible.